Refund Policy – Tripzey

Effective Date: 09-04-2025

At Tripzey, we are committed to delivering exceptional travel and booking services tailored to our clients’ needs. We understand that travel plans can change, and our refund policy is designed to be fair and transparent while considering operational constraints.

1. Service Cancellations by Clients

• Advance Notice (24 hours or more): Clients who cancel their booking at least 24 hours before the scheduled trip or service time are eligible for a full refund.
• Short Notice (Less than 24 hours): Cancellations made less than 24 hours in advance may incur a cancellation fee of up to 50% of the booking amount.
• Immediate Cancellations (Within 2 hours): Cancellations made within 2 hours of the service time are non-refundable.

2. Service Cancellations by Tripzey

In the rare event that Tripzey must cancel a confirmed booking due to unforeseen circumstances (e.g., weather disruptions, vendor issues), you will receive a full refund or the option to reschedule at no extra cost.

3. No-Shows

If a customer fails to be present at the scheduled departure or pickup point within 15 minutes without prior communication, the booking will be marked as a no-show and will not be eligible for a refund.

4. Refund Processing

• Payment Method: Refunds will be issued to the original payment method used during booking.
• Processing Time: Please allow 5–7 business days for the refunded amount to reflect in your account.

5. Dispute Resolution

If you believe you are eligible for a refund beyond the conditions mentioned above, please contact our customer support within 48 hours of the scheduled service. We will review your request and respond within 3 business days.

This policy is designed to ensure a balance between flexibility for our clients and the smooth operation of our travel services. If you have questions or need support, contact us at:

• Phone: +91 97311712549
• Email: support@tripzey.com